Report Email Abuse
Received spam or abusive email sent through SenderWiz? We investigate all reports and take action within 24 hours. Help us keep email clean.
Last updated: March 2026
1. How to Report Abuse
SenderWiz has a zero-tolerance policy for spam and email abuse. If you have received an unwanted email that you believe was sent through our platform, we want to hear from you. We investigate all reports and take swift action to protect email recipients worldwide.
Follow these steps to submit a complete abuse report:
Gather the Evidence
Collect the following information from the abusive email before submitting your report:
- Full email headers: Include the complete, raw headers of the email (not just the "From" address). Most email clients have a "View Source" or "Show Original" option
- Email content: The complete body of the email you received, including all text, images, and links
- Your email address: The email address that received the unwanted message
- Date and time: When you received the email, including timezone if possible
- Description: A brief explanation of why you believe this is abuse — for example: never opted in, misleading content, harassment, phishing attempt, or repeated emails after unsubscribing
Submit Your Report
Send your report through one of our channels:
- Use our contact form with the subject "Email Abuse Report"
- Include all gathered evidence in your submission
- Provide any additional context that may help our investigation
Track Your Report
After submission, here's what to expect:
- You will receive an acknowledgment within 4 hours during business days (Mon–Fri, 9 AM–6 PM IST)
- A unique case number is assigned for tracking your report
- You can reply to the acknowledgment email with additional information at any time
2. What Happens After You Report
Every abuse report is taken seriously and investigated promptly by our dedicated compliance team. Here is our investigation timeline:
Acknowledgment
We confirm receipt of your report and assign a case number for tracking
Investigation
Our abuse team identifies the sending account, reviews sending history, and examines the reported content
Action Taken
Appropriate enforcement action is applied based on the severity and nature of the violation
Notification
You are notified of the outcome of our investigation and the actions taken
3. Actions We May Take
Depending on the severity, intent, and history of the abuse, we may take one or more of the following actions against the offending account:
Immediate Actions
- Suspend all sending privileges for the offending account pending investigation
- Block any queued or scheduled emails from the account
- Remove the recipient's email address from the sender's list and add it to a global suppression list
After Investigation
- Warning: Formal written warning for minor or first-time violations with required corrective action within 48 hours
- Temporary suspension: Sending capabilities are suspended for a defined period (typically 7–30 days) with mandatory compliance review before reactivation
- Permanent termination: Account is permanently closed for severe or repeated violations — no refund is issued per our Refund & Cancellation Policy
- Reporting to authorities: Reports to relevant anti-spam organizations (Spamhaus, SURBL), ISP abuse desks, and law enforcement for criminal activity (phishing, malware, fraud)
- Blacklisting: The individual or organization is permanently prohibited from creating new SenderWiz accounts
4. Protecting Yourself
In addition to reporting abuse to SenderWiz, you can take the following steps to protect yourself from unwanted email:
- Unsubscribe: Click the "Unsubscribe" link at the bottom of the email — all legitimate emails sent through SenderWiz include a one-click unsubscribe link
- Mark as spam: Use your email client's "Report Spam" or "Junk" button. This helps your email provider filter similar messages in the future and sends feedback to sending platforms
- Report to your provider: Contact your email provider's abuse department (e.g., abuse@gmail.com, abuse@outlook.com) for persistent issues
- FTC complaint: U.S. residents can file a complaint with the Federal Trade Commission (FTC) for commercial email violations
- ICO complaint: UK residents can report to the Information Commissioner's Office (ICO)
- Block the sender: Use your email client's block feature to prevent future messages from the same sender address
- Never reply: Do not reply to suspected spam or phishing emails, as this confirms your address is active and may lead to more unwanted messages
5. Our Commitment
Maintaining a clean, trustworthy sending ecosystem is core to our mission. Every abuse report helps us identify bad actors, improve our detection systems, and protect email recipients worldwide.
- We invest heavily in automated abuse detection and prevention systems
- Our compliance team reviews flagged accounts during business hours
- We participate in major feedback loop programs with Gmail, Yahoo, Microsoft, and other providers
- We maintain active memberships with anti-spam organizations and follow industry best practices
- We continuously update our policies to align with evolving regulations and standards
For more information about our sending standards, see our Anti-Spam Policy and CAN-SPAM Compliance pages.