Cookie Policy
This policy explains how SenderWiz, operated by Decet Technology, uses cookies and similar tracking technologies on our website and platform.
Last updated: March 2026
2. Types of Cookies We Use
We categorize our cookies into four types based on their purpose. Essential cookies are always active, while the others can be managed through your preferences.
Essential Cookies
Always activeRequired for the platform to function correctly. You cannot opt out of essential cookies as they are necessary for core functionality.
| Cookie | Purpose | Duration |
|---|---|---|
| session_id | Maintains your authenticated session | Session |
| csrf_token | Prevents cross-site request forgery attacks | Session |
| lb_route | Load balancer routing for optimal performance | Session |
| cookie_consent | Stores your cookie consent preferences | 1 year |
| locale | Remembers your language and region preference | 1 year |
| _GRECAPTCHA | Google reCAPTCHA — prevents spam and abuse on contact forms by performing risk analysis | 6 months |
Analytics Cookies
OptionalHelp us understand how visitors interact with our website and platform. All analytics data is aggregated and anonymized — we cannot identify individual users from analytics data.
| Cookie | Purpose | Duration |
|---|---|---|
| _ga, _gid | Google Analytics — measures traffic, identifies popular pages, tracks user journey | 2 years / 24 hours |
| _ga_* | Google Analytics 4 — maintains session state and measures engagement | 2 years |
| ph_* | PostHog — product analytics for feature usage and user flows | 1 year |
Functional Cookies
OptionalRemember your preferences and settings to provide a personalized experience. Disabling these cookies may affect some non-essential personalization features.
| Cookie | Purpose | Duration |
|---|---|---|
| theme | Stores your preferred display theme | 1 year |
| dashboard_layout | Remembers your dashboard customization preferences | 1 year |
| tz_offset | Stores your timezone for accurate scheduling displays | 30 days |
| intercom-* | Intercom — powers live chat support and help center | 9 months |
Marketing Cookies
OptionalUsed to measure advertising effectiveness and deliver relevant content. These cookies are only set with your explicit consent and can be disabled at any time.
| Cookie | Purpose | Duration |
|---|---|---|
| _fbp | Facebook Pixel — measures ad conversion and retargeting | 90 days |
| _gcl_* | Google Ads — tracks ad click attribution and conversions | 90 days |
| li_fat_id | LinkedIn Insight — measures B2B ad engagement | 30 days |
3. How to Manage Cookies
You have full control over which non-essential cookies are placed on your device. Here are the ways you can manage your cookie preferences:
- Cookie consent banner: When you first visit our website, a cookie consent banner allows you to accept or decline non-essential cookies. You can update your preferences at any time from the footer link
- Browser settings: Most modern browsers allow you to block or delete cookies through their privacy settings. Refer to your browser's help documentation for specific instructions
- Chrome: Settings → Privacy and Security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Manage and delete cookies
Please note that blocking essential cookies may prevent the platform from functioning correctly. Blocking analytics or functional cookies may limit personalization features.
4. Third-Party Cookies
Some cookies on our website are placed by third-party services that we use to operate and improve our platform. Each third party has its own cookie and privacy policy. Our key third-party cookie providers include:
- Google Analytics (Google LLC): Web analytics for understanding site traffic and user behavior. Google Privacy Policy
- Stripe (Stripe, Inc.): Secure payment processing and fraud prevention. Stripe Privacy Policy
- Intercom (Intercom, Inc.): Live chat, help center, and customer support. Intercom Privacy Policy
- PostHog (PostHog, Inc.): Product analytics and feature usage tracking. PostHog Privacy Policy
5. Cookie Retention Periods
Cookies have different lifespans depending on their type and purpose:
- Session cookies: Automatically deleted when you close your browser. These are used for authentication and security during your active session
- Persistent cookies: Remain on your device for a set period (typically 30 days to 2 years) or until you manually delete them. These are used for preferences, analytics, and personalization
- First-party cookies: Set by SenderWiz directly, subject to our retention schedule
- Third-party cookies: Set by external services, subject to their own retention policies (see section 4)
6. Updates to This Policy
We may update this Cookie Policy as our practices, technology, or applicable regulations change. When we make material changes:
- The "Last updated" date at the top of this page will be revised
- We will notify you via a cookie consent banner refresh if the changes affect your consent choices
- Material changes to cookie categories or third-party providers will be communicated via email for registered users
7. Contact Us
If you have questions about our use of cookies or this Cookie Policy, we're here to help.
Get in touch with our team:
Contact Us