Anti-Spam Policy

SenderWiz maintains a strict zero-tolerance policy towards spam. We are committed to maintaining the reputation of our platform and the deliverability of all our users by enforcing responsible email practices.

We define spam as any electronic message that meets one or more of the following criteria:

• Unsolicited bulk email: Messages sent in bulk to recipients who have not explicitly and verifiably opted in to receive communications from the sender
• Purchased or harvested lists: Emails sent to lists that were purchased, rented, scraped, harvested from websites, or obtained through any means other than direct, voluntary opt-in
• Deceptive content: Messages with false or misleading header information, deceptive subject lines, forged sender addresses, or content designed to misrepresent the sender's identity or intent
• Missing compliance elements: Emails that do not include a valid physical postal address, a working unsubscribe mechanism, or proper sender identification
• Ignoring opt-outs: Continued emails to recipients who have previously unsubscribed, opted out, or filed a spam complaint
• Misleading transactional emails: Disguising marketing messages as transactional or relationship-based emails to bypass consent requirements
• Spam trap hits: Sending to known spam traps, honeypots, or recycled addresses that indicate poor list hygiene

All SenderWiz users must adhere to the following requirements when using our platform to send emails. Failure to comply with any of these requirements may result in account suspension or termination:

We actively monitor all sending activity on our platform to maintain high deliverability standards and protect the reputation of all SenderWiz users. Our monitoring includes:

• Automated detection: Real-time monitoring of bounce rates, spam complaint rates, spam trap hits, and sending patterns across all accounts
• Threshold alerts: Automatic flagging of accounts that exceed safe thresholds — bounce rate above 5%, complaint rate above 0.1%, or spam trap hits
• Content scanning: Automated review of email content for known spam patterns, phishing indicators, and deceptive elements
• Manual review: Accounts flagged by automated systems are reviewed by our compliance team within 4 hours during business hours
• IP reputation monitoring: Continuous monitoring of sending IP reputation across all major blocklists and feedback loops
• New account scrutiny: Enhanced monitoring during the first 30 days of a new account or after a significant change in sending patterns

Violations of this Anti-Spam Policy are treated seriously. The specific action taken depends on the severity, intent, and frequency of the violation:

Accounts suspended or terminated for anti-spam violations are not eligible for refunds per our Refund & Cancellation Policy.

If you have received spam or abusive email that you believe was sent through SenderWiz, we want to hear from you. We investigate all reports promptly and take appropriate action.

• Report spam via our contact form — include the full email headers, email content, and a description of why you believe it is spam
• Use our dedicated Report Email Abuse page for detailed reporting with guided steps
• We acknowledge all abuse reports within 4 hours during business days
• Investigations are completed within 24 hours, with appropriate action taken immediately upon confirmation

Our Anti-Spam Policy is designed to align with and exceed the requirements of major international anti-spam and data protection regulations:

• CAN-SPAM Act (United States): Compliance with all requirements for commercial email including opt-out mechanisms, physical address, and honest headers. See our CAN-SPAM compliance page for details
• CASL (Canada): Compliance with Canada's Anti-Spam Legislation including express and implied consent requirements
• GDPR (European Union): Compliance with data protection requirements including lawful basis for processing, consent management, and data subject rights. See our GDPR compliance page
• PECR (United Kingdom): Compliance with the Privacy and Electronic Communications Regulations
• Australian Spam Act 2003: Compliance with Australian requirements for consent, identification, and unsubscribe mechanisms
• India IT Act 2000: Compliance with Indian regulations governing electronic communications

We require all users to comply with the applicable laws of their jurisdiction and the jurisdictions of their recipients. When regulations differ, the stricter standard applies.